State Farm® Insurance Agent Monica Vecera

"Very friendly and knowledgeable staff! Always willing to help and put forth the extra effort! Thank you for all you’ve done!"

"Monica and staff get five stars for response time whether you’re looking for a quote, paying a bill, or submitting a claim. They are all very seasoned and knowledgeable in guiding you with various coverages; very knowledgeable and helpful when claims are submitted. Wonderful Office to work with."

"As a State Farm customer for over 20 years, I particularly appreciate Monica's personalized approach in every interaction. It’s not merely about asking a question or resolving an issue. It’s the way their customer service team acknowledges my long-term loyalty with a simple yet genuine “thank you.” Each time I call their support, they consistently take a moment to express gratitude for my two decades of patronage. The power lies in their mention of the specific number of years. This creates a connection and reminds me that I’m not just another account holder. Such simple gestures ensure that human touches remain at the core of the customer experience, transforming a routine interaction into something memorable. Every time I visit Monica's office, I truly get a feeling of family with kind words, lots of smiles and a sense of welcome. Kudos to Monica's dedicated team! Best regards. John Beck"

"Have been with State Farm ( agent Monica Vecera) for more years than I can remember, and I wouldn't go anywhere else!"

"Monica and her team are so helpful and kind! I've consistently had good service, reasonable rates, and excellent customer service (thanks, Doug)!"

"i received great service at Monica's office. Thanks for all your hard work"

"Team Vecera is great. Jocelyn was wonderful to work with. Very knowledgeable and answered all my questions and concerns."

"My experiences with this State Farm office has been a tremendous help with not some, but with all of my family's insurance needs, auto, home and life. They go out of their way in extending all of their knowledge of insurance products and services which has place my family in the best insurances and financial place that we could be in, and we are totally satisfied with how professionally and personally they treat us. True to their company's jingle, "Like A Good Neighbor, State Farm Is There""

"Monica Vecera and her team have always been the epitome of professionalism. We are long time customers and would highly recommend Monica for any and all insurance needs."

"The staff at the Vecera agency is outstanding. The entire team has assisted us at different times. Doug Mortka has been especially helpful. He is calm, professional, and excellent at answering questions. If he does not have an answer for an issue or a concern, he finds the answer and promptly returns my call. This type of service is always appreciated, but especially after the tornado that devastated our community in March of this year. A fellow State Farm customer said " Doug is the guy you call to get stuff done.""

"⭐️⭐️⭐️⭐️⭐️ I would give this office 100/5 if I could! I can’t say enough great things about Monica’s State Farm office! After being a loyal State Farm customer for over 20 years, I recently experienced my very first car accident and had no idea what to expect. Doug from Monica’s office went absolutely above and beyond to guide me through every single step of the process. He not only explained how to contact the other party’s insurance company but also stayed on the phone with me for over an hour and a half while I navigated the entire claims conversation. His patience, professionalism, and support made such a stressful situation so much easier to handle. It’s experiences like this that remind me why I’ve stayed with State Farm all these years. Monica’s office truly cares about their clients, and I’m incredibly grateful for the time and effort Doug dedicated to helping me when I needed it most. Highly recommend this office to anyone looking for an agent who will genuinely be there for you when it counts!"

"Monica has served as my agent for a decade. Throughout this period, she and her team have adeptly managed all my needs, addressing circumstances ranging from natural disasters to a house fire. Her profound dedication to her profession is evident. I highly recommend her as an agent to have on one’s side."

"Monica & her State Farm Team are excellent to work with for my Auto & Home Insurance!! Best rates around!!🤩👍🏻❤️"

"I have been a loyal customer of Monica Vecera's State Farm Agency in O'Fallon, Illinois, for over 10 years, and I couldn't be more satisfied with the service. Monica and her team are incredibly supportive, always going above and beyond to ensure my needs are met. They're highly responsive and always available to answer any questions or concerns. The positive energy they bring to every interaction makes all the difference, and I truly feel like a valued client. I highly recommend Monica's agency for anyone looking for exceptional, personalized service. Thank you for a decade of great service and support!"

"Exceptional Service! Janelle was easy to understand, patient, and incredibly thorough throughout the entire process. She took her time, never rushed, and made sure everything was clear. She went above and beyond to support me and answered every question with kindness and professionalism. I truly appreciated how comprehensive and helpful she was. Highly recommend working with Janelle!"

"Jennale at State Farm was absolutely amazing to work with! From start to finish, she provided excellent customer service—supportive, responsive, and incredibly helpful. She made what could’ve been an extremely stressful process feel easy and smooth. Her professionalism and positive attitude really stood out. I would highly recommend Jennale to anyone looking for 5 star service and genuine care. Thank you Jennale"

"Monica is the best agent in town! She has a great staff, who always respond promptly. Monica truly cares about her clients."

"Monica has always gone above and beyond to help me save money where she can. Luckily, I have not had a lot of claims, but she has been truly wonderful at guiding me through the process when we did have one. I've never had a claim denied and am appreciative for Monica for removing that hassle from an already stressful situation."

"Monica, Jocelyn, Katie, Doug, and Jennale are wonderful to work with. They are always a phone call away if you need help. They’ve been our go to for all our insurance needs (life, home, auto) for not only myself but my parents and other family members. I couldn’t ask for a better office to handle my insurance. You’re truly in good hands with this group."

"Just wanted to get a quote for insurance and they were very helpful and professional!"

"We recently had a claim after storms where we needed a lot of repairs done on our home. Throughout the whole process Katie was there to make sure everything was on track, that estimates were turned in, gave us recommendations on contractors…..everything! This was the first time we had dealt with this situation and we were very pleased with how the whole process went. Thank you!!!"

"Jennale Liston has handled our insurance for years. We have appreciated her guidance and help through those years. A good agent goes beyond the call. Thx Jennale."

"Jennale helped us with our new State Farm Good Neighbor Connect experience. It's a total game changer for us seniors! It made connecting with Jennale easier and more personal. I loved how quick and seamless it was to get to connect and get assistance. I was able to ask my questions and reviewed my policies, right from the comfort of my home. The video chat feature makes it feel like you're sitting right in the office. State Farm really stepped up with this one. I highly recommend using Good Neighbor Connect if you want fast, friendly and effective service. Call Jennale, she will set you up with the user friendly link."

"I had a. Issue with a car title in the state of Illinois and it involved insurance coverage. J was not sure how to handle the issue and went to my State Farm office and was helped by Jocelyn. She was so helpful and kind and knew exactly what needed to be done to resolve the issue. With her expertise, my issue with the state was resolved. Monica’s team is the best! Thanks Jocelyn!"

"Monica and her office treats you like family and provides great service and personal attention to your needs."